Refund policy

🐾 Updraft Paw — Return & Refund Policy

At Updraft Paw, we stand behind every product we sell. If something isn't right, we'll make it right — fast.

📦 Returns (Change of Mind)

Not loving it? No problem.

You have 7 days from delivery to request a return

Item must be unused, unopened, and in original packaging

Return shipping cost is covered by the customer

Email us at shopupdraft@gmail.com with your order number to get started

😟 Damaged, Defective, or Wrong Item?

We take full responsibility.

Just send us a clear photo or short video of the issue

We'll send a free replacement or full refund — no need to ship anything back in most cases

We resolve these within 24–48 hours ⚡

📬 Order Not Arrived?

If your tracking shows delivered but nothing arrived — email us right away

If your order hasn't arrived within 45 days of shipping — you get a full refund, guaranteed

For delivery alerts (wrong address, uncollected package) — please check with your local post office first

🚫 Non-Returnable Items

The following cannot be returned:

Used or opened pet consumables (treats, food, supplements)

Opened hygiene or grooming products

Sale items or gift cards

Custom or personalized orders

💰 Refunds

Approved refunds are sent to your original payment method

Processing time: within 10 business days

Shipping fees are non-refundable

Still waiting after 15 business days? Email us and we'll sort it out immediately

❌ Order Cancellations

Cancel before your order is processed — full refund guaranteed

Once shipped, cancellation is not possible

In that case, our return process applies

📧 Contact Us

Email: shopupdraft@gmail.com

We respond within 24 hours, 7 days a week 🐶🐱

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