Shipping policy

⏱️ Processing Time

All orders are processed within 2–5 business days after payment confirmation. You will receive a tracking number via email once your order has been shipped.

Orders are not processed on weekends or public holidays.

🚚 Shipping Times

Destination

Estimated Delivery

Most Orders Arrive

United States

7–14 business days

Within 7–9 days 🐾

European Union

8–16 business days

Within 8–10 days 🐾

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🐾 Good News: Most of our orders arrive ahead of schedule! The times above are the maximum window — the majority of our customers receive their orders much sooner. We appreciate your patience!

📦 Order Tracking

Once your order ships, you will receive an email with your tracking number. You can use this to monitor your shipment at any time.

Please allow 3–5 business days for tracking information to update after receiving your tracking number.

🛃 Customs & Import Duties

International orders may be subject to customs fees or import duties imposed by your country. These charges are the responsibility of the customer and are not included in our product or shipping prices.

We recommend checking with your local customs office if you have any questions about potential fees before placing your order.

😟 What If My Order Is Delayed?

We know waiting can be frustrating — especially when it's something for your furry friend! 🐶🐱

Please keep in mind that occasional delays can happen due to:

Customs processing

Carrier delays

Weather conditions

High demand seasons (holidays, sales events)

These are rare but can occur. If your order has not arrived within 45 days of the shipping date, please contact us at shopupdraft@gmail.com and we will:

Investigate with the carrier immediately

Provide a full refund or free reshipment — no questions asked ✅

❌ Incorrect Shipping Address

Please double-check your shipping address carefully before placing your order.

We are not responsible for orders delivered to an incorrect address provided by the customer. If you realize your address is wrong, contact us at shopupdraft@gmail.com within 24 hours of placing your order and we will do our best to update it before shipment.

🎄 Holiday & Peak Season Delays

During major holidays and sale seasons such as Black Friday, Christmas, and New Year, shipping carriers may experience higher than usual volumes. This can add a few extra days to your delivery. We recommend ordering early during these periods to ensure timely delivery.

📧 Questions About Your Order?

We are always happy to help!

📧 shopupdraft@gmail.com

We respond within 24 hours, 7 days a week 🐾